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Privacy Policy

Last updated: October 25, 2026

This Privacy Policy explains how Autolade LLC (“Autolade”, “we”, “us”) collects, uses, and discloses information in connection with the Autolade platform and website (collectively, the “Service”). By using the Service you agree to the practices described here.

1. Definitions

  • Personal Data — information that identifies or relates to an identifiable individual.
  • Usage Data — data collected automatically through use of the Service (for example, IP address, browser type, and access times).
  • Customer Data — operational data that a customer or its authorized users submit to the Service, such as bookings, shipments, parties, and related records.
  • Cookies — small files placed on your device.

2. Information We Collect

We collect the following categories of information:

  • Account information. When you sign in with Google, we receive your name, email address, and basic profile information from your Google account to authenticate you and provision your account.
  • Customer Data. Information you enter into the Service to operate your freight workflows, which may include business contact details of your counterparties (shippers, consignees, carriers).
  • Usage Data. IP address, device and browser information, pages viewed, and timestamps, including via server logs.
  • Cookies. We use a strictly necessary session cookie to keep you signed in. We do not use advertising cookies.

3. How We Use Information

  • To provide, operate, secure, and maintain the Service;
  • To authenticate users and manage accounts and access;
  • To carry out the operations you request — for example, transmitting a booking to a carrier or an export filing to a government system;
  • To provide support and respond to your requests;
  • To detect, prevent, and address fraud, abuse, and security issues;
  • To comply with legal obligations; and
  • To improve the Service, including using aggregated or de-identified data that does not identify you.

4. Google API Services

Autolade’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We use Google sign-in only to authenticate you; we do not sell Google user data or use it for advertising.

5. How We Share Information

We do not sell your Personal Data. We share information only:

  • With service providers (subprocessors) that host and operate the Service on our behalf, under contractual confidentiality and data-protection obligations. They are listed in Section 6;
  • With carriers and government systems (for example, ocean carriers and U.S. Customs and Border Protection) when you direct us to transmit bookings, shipping instructions, or export filings. They receive this information under their own terms and legal authority, not as our service providers;
  • For legal reasons — to comply with law, respond to lawful requests, or protect the rights, safety, and security of Autolade, our users, or the public; and
  • In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Service Providers

We use these service providers to run the Service:

  • Vercel — hosts the website and the application.
  • Google Cloud — runs, in the United States, the service that sends export filings to U.S. Customs and Border Protection, stores the access keys that service uses, and schedules and queues the Service’s background tasks.
  • Neon — hosts the database.
  • Doppler — stores the access keys the website and application use to connect to other systems.
  • Anthropic — reads carrier documents and pasted shipping instructions to suggest booking details, and analyses the Service’s error logs to find and fix defects (see Section 7).
  • Resend — sends and receives the Service’s email.
  • Google — sign-in, and address search and lookup.
  • IQAX (Big Schedules) — provides vessel sailing schedules for the routes you search.
  • CargoSmart — passes bookings and shipping instructions to the ship lines you book with through it.
  • GitHub — hosts our source code and runs automated maintenance jobs, which process the Service’s error records (see Section 7).
  • Hppy — monitors whether the Service is running. It receives only counts and times, never Customer Data.

When you direct us to, we also send information to the ocean carriers you book with (for example Maersk, CMA CGM, ONE and HMM) and file export information with U.S. Customs and Border Protection. These are recipients acting under their own terms and legal authority, not service providers working for us.

7. AI Processing

We use Anthropic’s AI models in two ways. First, when you upload or forward a carrier booking confirmation, or paste shipping instructions, the Service sends that document or text to Anthropic to read the shipping details from it. These documents can include export details such as tax IDs, commodity codes, values and reference numbers. Nothing read this way is saved to a booking until an operator reviews and confirms it.

Second, an automated maintenance assistant, run by Anthropic’s models on GitHub’s hosted automation, reviews the Service’s recent error records to find and fix defects. Those records can include carrier responses, rejection messages from U.S. Customs and Border Protection, operator email addresses, and internal booking and account identifiers, with passwords and access keys removed.

Anthropic processes this data on our behalf under its commercial terms and does not use it to train its models.

8. Legal Bases (GDPR)

If you are in the European Economic Area or the UK, we process Personal Data on the bases of performance of a contract, our legitimate interests in operating and securing the Service, your consent where applicable, and compliance with legal obligations.

9. Data Retention

We retain Personal Data and Customer Data for as long as needed to provide the Service and for legitimate business or legal purposes. Customer Data is retained per our agreement with the relevant customer and deleted or returned within a reasonable period after termination, subject to legal retention requirements.

Export filing records are kept for at least five years from the date of export, as U.S. export regulations require (15 CFR 30.10). This covers the export information we file, the responses from U.S. Customs and Border Protection, the authorizations behind each filing, and the booking documents that support it. These records are kept for that period even after an agreement ends.

The details an AI provider reads from a carrier booking confirmation are deleted after 90 days; the document itself is kept. Application event logs are deleted after 30 days. Records of failed exchanges with carriers and of incoming carrier messages are kept for troubleshooting; we are introducing a deletion schedule for them.

10. International Transfers

We operate in the United States, and information may be processed there. Where required, we rely on appropriate safeguards for cross-border transfers.

11. Security

We use administrative, technical, and organizational measures designed to protect information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your Personal Data, to data portability, and to object to certain processing (GDPR). California residents have rights under the CCPA/CPRA, including to know, delete, and correct Personal Information, and not to be discriminated against for exercising those rights. We do not sell Personal Information. To exercise any right, contact us at info@autolade.com.

13. Do Not Track

The Service does not currently respond to “Do Not Track” browser signals.

14. Children’s Privacy

The Service is intended for business use and is not directed to children under 18. We do not knowingly collect Personal Data from children.

15. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice.

16. Contact Us

Questions about this Policy? Contact us at info@autolade.com.