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Terms of Service

Last updated: June 9, 2026

These Terms of Service (the “Terms”) govern your access to and use of the Autolade platform and website (the “Service”) provided by Autolade, Inc. (“Autolade”, “we”, “us”). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.

1. Definitions

  • Customer — the organization that subscribes to the Service. Authorized Users — individuals the Customer permits to use the Service.
  • Customer Data — data submitted to the Service by the Customer or its Authorized Users.
  • Order Form — an ordering document or online sign-up referencing these Terms.

2. The Service

Autolade provides software that helps freight forwarders automate ocean export operations, including carrier bookings, export filings, and shipping instructions. The Service acts on your instructions to transmit data to third-party carrier and government systems; those third-party systems are outside our control (see Section 8).

3. Accounts and Credentials

Access requires authentication through Google sign-in. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Credentials are individual and must not be shared. Notify us promptly of any unauthorized use.

4. Acceptable Use

You agree not to:

  • copy, modify, reverse engineer, decompile, or create derivative works of the Service, except as permitted by law;
  • resell, sublicense, or provide the Service to third parties;
  • access the Service to build a competing product, or scrape or extract data other than your own Customer Data;
  • use the Service unlawfully, to infringe others’ rights, or to transmit malware; or
  • interfere with or disrupt the integrity or performance of the Service.

5. Customer Data and Ownership

As between the parties, the Customer owns all Customer Data. The Customer grants Autolade a non-exclusive license to host, process, and transmit Customer Data as necessary to provide the Service. Autolade owns the Service, including all software, and all related intellectual property. We may use aggregated or de-identified data, which does not identify the Customer or any individual, to operate and improve the Service.

6. Customer Responsibilities

You are responsible for the accuracy and legality of Customer Data and for your use of the outputs of the Service, including any bookings, filings, or documents you submit to carriers or government agencies. You are responsible for compliance with applicable export, customs, and trade laws.

7. Fees

Fees, if any, are set out in the applicable Order Form. Unless otherwise stated, fees are billed in advance and are non-refundable, and you are responsible for applicable taxes. We may suspend the Service for non-payment after notice.

8. Third-Party Services

The Service integrates with third-party services, including ocean carriers (e.g., Maersk, CMA CGM) and government systems (e.g., U.S. Customs and Border Protection AESDirect). We are not responsible for the availability, accuracy, or actions of those third-party systems, and your use of them may be subject to their own terms.

9. Confidentiality

Each party will protect the other’s confidential information using reasonable care and use it only to perform under these Terms. We may disclose confidential information to subprocessors bound by confidentiality obligations.

10. Warranties and Disclaimers

We will provide the Service in a professional manner. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. EACH PARTY’S TOTAL LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You will defend and indemnify Autolade against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms or applicable law. We will defend you against third-party claims that the Service infringes their intellectual property rights, subject to customary conditions.

13. Term and Termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. Upon termination, your right to use the Service ends, and we will delete or return Customer Data within a reasonable period, subject to legal retention requirements.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Continued use of the Service constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at info@autolade.com.